Extra Space Storage at 8150 East Wardlow Road, Long Beach, California.

Dan greeted me at the front counter and escorted me to the storage unit I was interested in. Dan was extremely polite and professional. He answered all questions and concerns for me promptly. He walked it from where I would unload any vehicle to my actual storage unit, with shortest path during our tour.

We went through contract paperweight and details thoroughly.

I was in and out with reserved ideal storage unit in 20 minutes

I checked several storage facilities nearby (I didn’t want to travel far to move stuff) and chose Extra Space. I wanted a facility in a safe neighborhood where I could use it at night, one that accepted packages, climate controlled, clean and a good staff. I met and talked with Christina who gave me a tour, explained the rates and how the facility works. I am leaving the area and needed a facility that would allow me to store items long term while I travel. I also wanted to allow two family members access and Extra Space has a key service for authorized access.

What impressed me was the follow up I received after I tried to stop a moving device from tailgating in on me during non-office hours. I was able to stop them because they’d be trespassing and Extra Space apologized even though it wasn’t their fault. They reviewed the security tapes and said they made a note
of those movers for the future.

The follow up and concern for a customer impressed me and I was expecting the feedback to go to a corporate office. My issues were all resolved by the local staff and I’m happy to recommend them.